Online Chat Support Agent (Remote, English Required)We’re looking for a responsible and detail-oriented Online Chat Support Agent to join our fully remote team. Your role will be to provide high-quality customer support in English via online chat, following our internal processes and procedures.Key Responsibilities:Provide professional customer support via online chat in EnglishFollow internal guidelines, processes, and quality standardsHelp users resolve their issues and navigate services or productsOur Ideal Candidate:Has at least Intermediate (B1+) level of EnglishEager to learn and grow within the companyHas a laptop or desktop computer and a high-speed internet connectionResponsible, punctual, and motivated to work in a teamSalary and Conditions:Training is paid (after passing a test with at least 80% correct answers and completing 6 solo shifts)Trial period pay: $2/hour (based on hours worked)After the trial period:Base pay: $400/month for 15 shifts (12 hours each)Bonus: up to $160/month (based on performance, work quality, and experience)Average monthly salary: $500Salary paid twice a month: $200 advance + balanceWork Schedule:2/2 shift schedule, 12-hour shiftsDay shifts: 08:00–20:00 or 10:00–22:00 (assigned during onboarding)Night shifts: 20:00–08:00What We Offer:Fully remote positionPaid training and internship20 paid vacation shifts per year14 paid sick shifts per year5 additional paid day-offs annuallyFriendly, supportive team and meaningful workAdditional Info:Vacation time accrues monthly: 1.667 shifts per monthUnused vacation and sick days expire on December 31 each yearCrestaff is a consulting company. We specialize in digital marketing and IT, in-house studio development.Software house with a global reputation for its innovative technology solutions, business & technology consulting and enterprise software services.