Technical Account Manager (crypto)

Alex Staff Agency

  • Казахстан
  • Постоянная работа
  • Полная занятость
  • 9 д. назад
  • Быстрый отклик
About the RoleWe are looking for an experienced Technical Account Manager to support and manage Payment Gateway merchants. The ideal candidate has a strong background in B2B crypto, excellent communication skills in English and Russian, and the ability to work closely with merchants, product, tech, and compliance teams.Responsibilities:
  • Manage day-to-day communication with existing merchants.
  • Act as the primary technical point of contact during integration, onboarding and post-launch support.
  • Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations.
  • Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting.
  • Monitor client activity, identify issues proactively, and escalate when needed.
  • Maintain accurate documentation, integration notes, and CRM updates.
  • Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.
Obligatory:
  • 2+ years of B2B experience in crypto.
  • Strong English and Russian (both written and spoken).
  • Solid understanding of payment flows, deposits/withdrawals, KYC/KYB, compliance requirements.
  • Experience working with APIs, webhooks, dashboards, or integrations (not a developer role, but technical literacy is required).
  • Ability to work with merchant support tools (CRM, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence).
  • Strong communication, problem-solving, and prioritization skills.
  • Ability to work independently and take full ownership of merchant success.
Preferably:
  • Experience in crypto payments or blockchain networks (TRON, ETH, BTC).
  • Understanding of conversion flows, crypto/fiat rates, and operational risk.
  • Experience working with high-risk industries (iGaming, Forex).

Alex Staff Agency