Disputes & Reviews Administrator – Customer Support (CSR Team)

Imprint Now

  • Казахстан
  • Постоянная работа
  • Полная занятость
  • 4 д. назад
Kindly noted that we are accepting applications strictly via email at hr@stealthmodethree.com and hr@imprintnow.comJob Overview:We are looking for a detail-oriented Disputes & Reviews Administrator to join our CSR team. This role is responsible for managing payment disputes, monitoring and responding to online reviews, handling social media inquiries, processing refunds, reviewing system-related issues, and identifying potential fraudulent activities. The ideal candidate will play a critical role in ensuring a secure, responsive, and high-quality customer experience across multiple platforms.Key Responsibilities:
  • Manage and respond to payment disputes across platforms including Braintree, PayPal, and Stripe
  • Monitor and professionally respond to BBB and Google Reviews to protect and enhance brand reputation
  • Handle customer comments, messages, and inquiries via Facebook and other social media platforms
  • Process customer refund requests within the approved CSR authorization limit (up to $300)
  • Review and troubleshoot gallery-related and API-related errors through the administrative system
  • Identify, investigate, and escalate potentially fraudulent orders in accordance with company procedures
  • Ensure all customer interactions are handled accurately, professionally, and in a timely manner
  • Maintain proper documentation and escalation records as required
Work Setup & Employment Terms:
  • This position is fully remote
  • Operates on a no-work-no-pay basis
  • No statutory benefits (including HMOs)
  • Employees must provide their own Work From Home equipment, including:
  • Laptop or desktop computer
  • Noise-canceling headset
  • Reliable internet connection (at the employee’s expense)
  • Two unplanned absences may lead to termination
  • Resignations require a two-week notice period
Ideal Candidate Profile:
  • Strong attention to detail and problem-solving skills
  • Comfortable handling disputes, reviews, and sensitive customer issues
  • Experience with payment platforms, social media support, or fraud review is a plus
  • Ability to work independently in a remote setup

Imprint Now