E-commerce & Marketing Specialist

• Upload products to Kaspi.kz with accurate categorization
• Manage product cards, variations, and assortment updates
• Control content quality, including product titles, descriptions, technical specifications, images, and compliance with platform standards
• Ensure completeness and accuracy of product card information
• Participate in content optimization in line with SEO principles and e-commerce best practices

• Monitor stock levels, assortment, and critical inventory thresholds
• Coordinate the e-commerce sample process and cooperate with the studio
• Analyze market prices, benchmark against competitors, and update pricing in the system on time
• Track e-commerce trends and competitor activity, providing insights and recommendations to support sales growth

• Monitor the efficiency of marketplace operational processes
• Suggest and implement improvements to increase speed and quality of operations
• Coordinate with warehouse and logistics teams
• Communicate with stores to track timely order picking and fulfillment
• Monitor returns in the system, resolve system-related issues, create return requests, and submit helpdesk tickets when needed
• Quickly resolve issues related to deliveries, stock, and shipments

• Analyze customer feedback and work on maintaining a high store rating
• Handle incoming customer questions, requests, and complaints in a professional, accurate, and solution-oriented manner
• Contribute to improving user experience and strengthening trust in the brand

• Support the international HQ marketing team in executing local marketing activities
• Coordinate translation of materials into Kazakh and Russian
• Prepare communication materials for core campaigns initiated by HQ
• Participate in new store opening projects together with the HQ team
• Assist with influencer and brand ambassador communication, including in-store shoot coordination and product selection
• Identify new advertising opportunities across Kazakhstan, especially in major cities, and ensure proper contact with agencies when required
• Conduct regular competitor analysis, especially focusing on competitors located in the same shopping malls

• Understanding of how marketplaces work and how content, pricing, stock, and service impact sales
• Ability to manage a high volume of tasks and information
• Strong attention to detail, responsibility, and proactive mindset
• Excellent communication skills and ability to work cross-functionally with different teams
• Знание английского языка (знание турецкого языка будет преимуществом)

• Мы мыслим нестандартно, мы идем впереди всех.
• Мы всегда рядом с нашими клиентами.
• Мы достигаем большего с меньшими затратами. Мы работаем плечом к плечу.
• Мы заботимся об окружающей среде и чутко относимся к потребностям людей.

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