Guest Service Agent/ Ресепшен (Обязателен опыт работы в программе Opera)

St. Regis Hotels

  • Нур-Султан
  • Постоянная работа
  • Полная занятость
  • 9 д. назад
POSITION PURPOSE:Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.ESSENTIAL FUNCTIONS:AVERAGE % OF TIME50% Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Guest Program & Marriott Rewards Program and provide recognition and benefits to all present members.40% Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.10% Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.Other:Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.Upon employment, all employees are required to fully comply with Company rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.SUPPORTIVE FUNCTIONS:In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
  • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
  • Book reservations for those guests who approach the Front Desk.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
  • Must be able to speak, read, write and understand English (advanced level), Russian and Kazakh
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • General knowledge of the city where hotel is located and its attractions.
  • Extensive knowledge of the hotel, its services and facilities.
Physical Demands:
  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced ability for up to 4 hours in length.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to exert well-paced ability in limited space.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, other office equipment as needed.
QUALIFICATION STANDARDS:Experience
  • One to two years in a public contact position. Hotel experience preferred.
Grooming
  • All employees must maintain a neat, clean appearance per Marriott standards.
Marriott International, Inc. is the world’s largest hotel company based in Bethesda, Maryland, USA, with more than 5,700 properties in over 110 countries. Marriott operates and franchises hotels and licenses vacation ownership resorts. The company’s 30 leading brands include: Bulgari Hotels and Resorts®, The Ritz-Carlton® and The Ritz-Carlton Reserve®, St. Regis®, W®, EDITION®, JW Marriott®, The Luxury Collection®, Marriott Hotels®, Westin®, Le Méridien®, Renaissance® Hotels, Sheraton®, Delta Hotels by MarriottSM, Marriott Executive Apartments®, Marriott Vacation Club®, Autograph Collection® Hotels, Tribute Portfolio™, Design Hotels™, Gaylord Hotels®, Courtyard®, Four Points® by Sheraton, SpringHill Suites®, Fairfield Inn & Suites®, Residence Inn®, TownePlace Suites®, AC Hotels by Marriott®, Aloft®, Element®, Moxy Hotels®, and Protea Hotels by Marriott®. The company also operates award-winning loyalty programs: Marriott Rewards®, which includes The Ritz-Carlton Rewards®, and Starwood Preferred Guest®.
For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com and @MarriottIntlSt. Regis® (luxury full-service hotels, resorts and residences) is for connoisseurs who desire the finest expressions of luxury. They provide flawless and bespoke service to high-end leisure and business travelers. St. Regis hotels are located in the ultimate locations within the world’s most desired destinations, important emerging markets and yet to be discovered paradises, and they typically have individual design characteristics to capture the distinctive personality of each location.We call our shared values “promises.” These promises guide our everyday actions and ensure a common understanding of what we can expect from one another.Our values are:
  • Go the Extra Step by taking actions that build lasting connections and loyalty
  • Play as a Team by working globally and across all teams in the company
  • Do the Right Thing by using good judgment, respecting our communities, associates, owners, partners and the environment
We’re committed to creating a company that is a great place to work and provides wonderful guest experiences, great returns to stakeholders and is:
  • Growing
  • Strong
  • Stable
Diversity & InclusionWe seek out differences and strive for variety in every aspect of our business; so much so that Diversity & Inclusion are key components of our overall business strategy. As a global company that represents eleven distinct lifestyle brands, our goal is to bring an authentic global experience to each guest by utilizing insights and perspectives from our diverse associate, supplier and owner bases. Our success is derived from the differences that make us all unique. Whether it is our life experience, our career journey or our education, it is our value for diversity and how we leverage it that keeps us at the forefront of the hospitality industry.About The St. Regis AstanaThe St. Regis Astana exemplifies extraordinary hospitality combined with unsurpassed sophistication, introducing a new level of luxury and glamour to Kazakhstan.Encompassing the most prestigious address in the capital city, located in Astana Central Park - known as the heart of Astana, the avant-garde interiors by award winning Wimberly Interiors combines modern with neo-classical elements, defining the modern day interpretation of the St. Regis legacy that began more than a century ago in New York.The St. Regis Astana features 120 luxurious guest rooms, including 14 Ambassador Suites, 6 St. Regis Suites, 2 Royal Suites and a 510 square meter Presidential Suite. All guests can take pleasure in the legendary St. Regis Butler, ready to attend to every need with customary attention.The culinary offerings include the Signature Restaurant, an All-day Dining restaurant, the St. Regis Bar, a cognac bar and library. The luxury leisure facilities include 1700 square meter Iridium Spa, indoor swimming pool, St. Regis Athletic Club, as well as a Children’s club. The hotel is also offering unrivalled event and meeting space for weddings and special celebrations including a ballroom, five meeting rooms and a business centre.

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