Front Office Manager

• Manage and motivate all front office personnel to include hiring, supervision, training, communicating objectives for the day, disciplining, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue.
• Compile and prepare financial reports, including rate and availability calendar.
• Communicate with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
• Implements and monitors all corporate loyalty programs.

• Considerable knowledge of computer systems for registration, reservations and backup systems.
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English and Russian languages to communicate with guests and team members.
• Thorough organization and supervisory skills proficient in accomplishing the task.
• Ability to develop subordinates to enhance advancement in the hotel and corporation, etc.

• A competitive salary and benefits package.
• Opportunities for professional development through Hilton's training programs.
• The chance to travel and experience the world with our exclusive GoHilton employee discount program.
• A supportive and inclusive work environment.

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