Operations coordinator

Trans Globe, ТОО (Транс Глоб, ТОО)

  • Алматы
  • Постоянная работа
  • Полная занятость
  • 4 д. назад
Job Summary:Responsible for overseeing and managing the shipment of goods across international and domestic supply chains. This role ensures that freight is transported efficiently, cost-effectively, and in compliance with all regulatory requirements. The coordinator works closely with customers, carriers, agents, customs brokers, and internal teams to manage logistics, documentation, and problem resolution.Key Responsibilities:1. Freight Coordination & Shipment Management
  • Plan, schedule, and coordinate shipments via air, ocean, and ground transportation.
  • Ensure smooth execution of shipments from origin to destination while monitoring transit times and delivery deadlines.
  • Liaise with carriers, suppliers, and customer to manage shipping schedules and resolve any issues.
  • Track and update shipment status, providing customers with timely updates.
2. Documentation & Compliance
  • Prepare and review shipping documentation, including waybills, commercial invoices, packing lists, and certificates of origin.
  • Ensure all import and export documentation meets regulatory and customs requirements.
  • Work closely with customs brokers to facilitate clearance and ensure compliance with international trade regulations.
  • Maintain accurate records of shipments, customs documentation, and freight charges.
  • Operational invoice customers
3. Customer Service & Client Relations
  • Act as the primary point of contact for customers, ensuring excellent customer service and timely communication.
  • Address customer inquiries, provide shipment updates, and resolve any transport-related issues.
  • Develop and maintain strong relationships with customers to support long-term partnerships.
5. Problem-Solving & Risk Management
  • Identify potential delays or issues in freight movement and implement corrective actions.
  • Handle disputes, damages, and claims with carriers and insurance providers.
  • Ensure shipments are properly insured and risk mitigation strategies are in place.
6. Coordination with Internal Teams
  • Work closely with sales, pricing, procurement, warehouse, and customer service teams to align freight operations with business needs.
Required Skills & Qualifications:
  • Minimum 3 years of business experience in a global business network.
  • Minimum 2 year of similar role experience in a global freight forwarding network.
  • Bachelor's or higher degree.
  • Minimum B2 English level.
  • Proficiency in freight management software and Microsoft Office.
  • Knowledge of international shipping regulations, customs procedures, and Incoterms.
  • Attention to detail.
  • Problem-solving abilities and ability to work in a fast-paced environment.
  • Effective communication and customer service skills.
  • Prioritize workload efficiently.
Preferred Qualification:
  • Holding FIATA and/or IATA certification
Work Environment:
  • Remote-based role for KZ residents with occasional visits to warehouses, ports, or customer locations.
  • May require occasional after-hours availability to handle urgent shipments or international time zone differences.
Location:
  • Remote-based role for KZ residents.
Please apply for the position using link below:https://transglobe.bamboohr.com/careers/19Trans Globe is the authorized agent of UTi in Kazakhstan and active in business since 2003.For more information please visit www.go2tg.comUTi is an industry-leading, non-asset-based supply chain management company that delivers competitive advantage to their clients' supply chains. UTi's global footprint of 313 offices and 245 logistics centers in 59 countries with more than 19,000 employees enables UTi to develop and implement client-centric, global solutions with primary services that include: air and ocean freight forwarding, contract logistics, distribution, customs brokerage, managed transportation services, supply chain analysis and consulting.For more information please visit www.go2uti.com

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