Responsibilities:Position overviewZentist is a provider of billing solutions for optimization of revenue cycle management processes for US dental support organizations. As an Account Manager you will be responsible for maintaining client relationships.About Zentist:Dental insurance plans are notoriously complicated. Policy agreements are difficult for consumers to understand and for providers to service and manage. We started Zentist because we believe neither consumers nor providers should struggle with the complexity of understanding and utilizing dental plans. At Zentist, we are developing billing technology between dental providers and insurance companies that abstracts away all the complexity of billing and collecting insurance.We’re located in San Francisco and we’re backed by leading investment firms including Costanoa Ventures, Point Nine Capital, and Fika Ventures. We are building our core team at a foundational point in the company to help us build a category-defining product for the long term.At Zentist, we promote a productive and collaborative culture. We work hard, have fun, and treat people with respect. Our benefits include a competitive salary and equity package, a culture of learning and development, and more!Zentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Requirements:1. 2+ years of experience in customer service2. Previous Experience with Customer support to US market3. Excellent communication and interpersonal skills4. Bachelor’s degree or extensive experience5. Excitement to learn about insurance, dentistry, and technology6. Strong work ethic and hustle to achieve results in a high-growth startup environment7. Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required Requirements:Key responsibilities:1. Building and maintaining relationships with clients2. Managing client expectations and ensuring satisfaction3. Developing and implementing account plans4. Identifying new business opportunities and expansions5. Collaborating with internal teams to ensure client needs are met6. Providing regular reports and updates to clients7. Managing accounts and ensuring retention8. Ensuring compliance with company procedures and protocols9. Provide training and orientations to clients on using Zentist products10. Hold regular client meetings and take notes11. Ensure effective communication via email and messengersZentist is the dental insurance revenue management platform. Our mission is to help dental practices and their patients process dental insurance claims instantaneously, driving revenue growth for the practice and increasing patient care satisfaction.