Front Office Manager (Rixos Borovoe)

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with other departments
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
• Full responsibility for the database of hotel (emails, phones, addresses) and timely registration of all foreign citizens in the Eqonaq
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
• Provides guidance, training, and direction to subordinates, including setting performance standards and monitoring performance
• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation
• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent re-occurrence
• Performs all duties at the Front Desk as necessary

• Highly motivated, self-motivated and energetic professional with the hospitality background and proactive approach
• Excellent communication and leadership skills
• at least 3 years' work experience in a similar position in an International Hotel chain properties
• Proficiency in English (advanced), Russian (advanced), and preferably in Kazakh
• Opera knowledge

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