Customer Support Manager

G5EN KAZ

Нур-Султан
Постоянная работа
Полная занятость

19 д. назад

G5 Games is a Swedish developer and publisher of mobile games played by over 250 million people worldwide. We create large-scale projects, such as Sherlock, Hidden City®, and Jewels of Rome®, and continuously enhance their technical foundation.We are strengthening our team and looking for a Customer Support Manager. Do you have what it takes? Apply now!What You Will Work On:

Delivering support to customers by providing information in response to inquiries via helpdesk;
Creating FAQs and user guidelines. Posting them to company's website and helpdesk;
Processing customer feedback and escalating issues that require further investigation;
Monitoring customer complaints and store reviews. Answering customer complaints at the app stores.

What We Expect:

Upper-intermediate/advanced level of English is a must;
Good writing skills. Be able to compose easy-to-understand instructions and polite replies to customer complaints in English;
Excellent communication skills;
Be responsible, patient and self-motivated.

Would Be a Plus:

Education in the field of PR and Communication;
Basic knowledge of HTML, Facebook, Twitter;
Experience in casual gaming;
Experience with AI-powered tools and chatbots.

What We Offer:

Flexible Work Conditions – Fully remote format with no office restrictions. Convenient flexible schedule and transparent processes.
Development & Learning – Internal education system that includes workshops, webinars, and hackathons. Compensation for English and other language courses.
Relocation Support – Financial assistance and guidance at every step, from choosing a country (where G5 has offices) to legalizing your entire family.
Health & Well-being – Medical insurance and reimbursement for gym memberships. Team sports initiatives to promote a healthy lifestyle.
Bonus Program – Performance-based bonuses upon meeting sales targets. For key employees—profit-sharing from stock value growth.
Expert Community – Work alongside top industry professionals. Grow in a dynamic and innovative environment.

We look forward to your application!G5 Entertainment AB is a Swedish mobile game publisher and developer. Twenty years ago, we became the first mobile developers in the Commonwealth of Independent States (CIS). Since then, we have been leaders in the gaming industry.Over the past 20 years, G5’s organization and development have evolved. The company has become stable and can adapt and grow in a variety of market conditions.

250 million users playing our games
experience launching hits internationally
900+ employees in 9 countries (Sweden, Ukraine, Russia, the US, and Malta, Montenegro, Poland, Armenia, Georgia)
game development across different genres: Match-3, Hidden Object, Mahjong Solitaire
20+ f2p worldwide projects in our portfolio, translated into 15 languages (including Hidden City®, Jewels of Rome™, Mahjong Journey®, Homicide Squad®, Jewels of the Wild West™, and more)
stocks and profits divided among employees

Since 2014, G5 Entertainment stock has been publicly available on the main Nasdaq market in Stockholm.The G5 team are open and creative professionals who love what they do and do what they love!We’re looking for people who want to help gamedev evolve and are ready to grow every day!

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