Head of IT Operations

• Support and maintain the health and availability of key sales and operational tools (e.g., CRM, reporting dashboards, automation platforms)
• Ensure stability and performance of the operational IT infrastructure related to sales and revenue operations
• Collaborate with internal stakeholders to gather requirements and configure tools accordingly
• Monitor system performance, data integrity, and proactively resolve technical issues
• Support onboarding and training of users across teams; provide ongoing tool support
• Evaluate and implement new tools and integrations to improve sales productivity
• Maintain documentation and provide internal support for tool-related processes
• Act as a liaison between Sales, IT, and Data teams on technical needs and tool optimization

• High availability and stability of operational IT systems and tools
• Fast and reliable support for users across global teams
• Reduced system downtime and faster incident resolution
• Accurate, up-to-date data in all integrated tools and platforms
• Increased efficiency through workflow automation and tool optimization
• Faster reporting and better visibility into sales performance metrics
• Strong collaboration between sales, IT, and operations teams
• Scalable and secure infrastructure that supports company growth and expansion

• 3+ years of experience in Operational Support / IT Infrastructure / Toolset Management (preferably in fintech, SaaS, or tech)
• Solid hands-on experience with CRM platforms (Salesforce, HubSpot, etc.) and BI tools (e.g., Looker, Tableau, Power BI)
• Familiarity with IT infrastructure as it relates to SaaS tools, system uptime, and integrations
• Understanding of sales processes and revenue operations KPIs
• Experience with automation tools is a plus
• Strong troubleshooting, organizational, and documentation skills
• Comfortable working cross-functionally in a fast-paced environment
• Intermediate English proficiency
• Adaptability to quickly adjust to changes

• Join a fast-scaling FinTech company where your decisions shape the business and your contributions truly matter.
• Attractive compensation package aligned with your experience and performance, plus performance-based incentives.
• Enjoy 20 paid days off annually, flexible scheduling, and a supportive, people-first culture.
• Comprehensive medical coverage to keep you and your family protected.
• Work in an international, agile team with ambitious goals, modern tools, and a strong sense of purpose.

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