SalesForce Administrator

• Providing day-to-day support for Salesforce users, including troubleshooting and resolving incidents, service requests, and technical issues.
• Analyzing and classifying incoming issues to determine root cause and appropriate resolution path.
• Monitoring, triaging, and managing tickets in accordance with SLA timelines and support priorities.
• Configuring minor updates and performing administrative tasks (e.g., permission sets, reports, dashboards, page layouts) as per end-user needs.
• Collaborating with internal support teams, Salesforce developers, and business stakeholders to escalate and resolve complex issues.
• Documenting solutions and create internal knowledge base articles to streamline support processes and promote self-service.
• Identifying recurring issues or process gaps and propose improvements or preventative solutions.
• Performing routine maintenance and health checks of Salesforce environments to ensure platform stability.
• Assisting in user management, data imports/exports, and maintenance of data integrity.
• Participating in regular syncs with client teams or internal leads to discussing issue trends, open tickets, and platform usage patterns.
• Supporting change deployment coordination by testing minor configuration changes in sandboxes before production deployment.
• Staying informed on Salesforce release notes and assess potential impact on supported orgs
• Maintaining clear and timely communication with stakeholders and users regarding ticket progress and resolution.

• Hands-on experience administering and supporting Salesforce solutions for 2+ years.
• Sales Cloud, Service Cloud and CPQ experience.
• Solid understanding of Salesforce platform capabilities and limitations from a support and administration perspective.
• Experience handling support tickets and incidents in tools like Jira, ServiceNow, or similar.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to communicate effectively with non-technical end users and explain solutions clearly.
• Proficiency in basic Salesforce configuration: reports, dashboards, workflows, profiles, permission sets, validation rules.
• Familiarity with change management and deployment processes (change sets, sandbox testing, release coordination).
• Detail-oriented, proactive, and organized approach to support ticket resolution.
• Ability to work in a dynamic environment with shifting priorities and tight SLAs.
• Level of English – from Intermediate.

• Salesforce Administrator and additional Salesforce certifications.
• Knowledge of Polish.

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• English courses.
• Private health insurance and compensation for sports activities.

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