Service Desk Engineer (Jira, Confluence, GitLab, Google Workspace)

QIC

Нур-Султан
Постоянная работа
Полная занятость

18 д. назад

About the companyWe are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.About the positionWe are looking for a Service Desk Engineer to join our Infrastructure Team.
You will provide first-line technical support to internal employees, manage user access across core platforms, and ensure smooth operation of third-party systems. The role requires strong technical fundamentals, attention to security, and a user-focused mindset.Key Responsibilities

Provide first-line support across Jira, Confluence, GitLab, Google Workspace, Slack
Manage access requests and user permissions in line with security policies
Troubleshoot software and internal platform issues
Monitor system alerts and respond to incidents
Manage support tickets in line with SLAs
Communicate clearly with users and maintain internal documentation
Educate users on best practices

Requirements

2–3 years in IT support / Helpdesk
Basic understanding of IT infrastructure (networks, servers, cloud)
Experience with Atlassian tools and Git-based platforms
Experience with Jira Service Desk
Knowledge of Google Workspace and IAM principles

Strong communication and user-oriented approachNice to have * Degree in IT or related field

ITIL, CompTIA A+, or similar certifications

We offer

Long-term service agreement contract with QIC with 3 months probation period
We are diverse — our digital nomads work remotely from 25+ different countries
Payment in US dollars monthly to your bank account using SWIFT
Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs
Performance reviews are conducted twice a year, with the possibility of a raise
Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar

Great Place To Work 2025-2026 Middle East Certification™We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.First What, then Who, then How! QIC digital hub has been a remote-first organization, unlocking the power of global talent. Our exceptional team consists of over 220 talented team members from 25+ multiple countries, bringing diverse perspectives and expertise to QIC organization.Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.What makes us special? * We encourage employee decision-making

We promote cross-functional teamwork
We foster open and respectful communication
We hire only highly effective A-talents
We embrace standardization to improve efficiency, Kaizen

Corporate Culture – Valued Behaviors: Innovation, Intelligence, Energy, Teamwork, Integrity.What does QIC digital hub offer to employees?Terms:

Long-term service agreement contract with QIC with 3 months probation period
We are diverse — our digital nomads work remotely from 25+ different countries
Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs, bonus days for years of service
Performance reviews are conducted twice a year, with the possibility of a raise
Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar

Benefits & Perks

After six months working with us – RemoteHealth Premium Insurance
Language classes in English, Arabic, or any second language of your choice
Corporate 70% discount on Yasno mental health services
Comprehensive professional development support with a $600 annual budget covering courses, conferences, training, and essential tools, plus internal workshops
Tax policy consultation with a dedicated manager
QIC Running Club membership on Strava with personal coaching
Salary paid in USD, EUR, or AED (your choice)
Flexible working hours and fully remote position

More information here – https://www.qic.digital/

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