Programme / Service Support ▪ Deliver a range of administrative tasks in line with corporate procedures to ensure high-quality, consistent, and efficient operations. ▪ Maintain accurate records related to the work area and prepare routine as well as occasional non-standard documentation. ▪ Provide logistical support for the planning and delivery of internal and external activities and events, ensuring smooth and efficient execution. ▪ Recognise and assess the impact of issues as they arise-such as complaints, resourcing gaps, or logistical/technical challenges-and proactively alert the Operations Manager to any concerns that could affect service delivery, project timelines, or customer experience. Relationship & Stakeholder Management ▪ Proactively communicate and coordinate with internal teams and external partners to support the effective delivery of activities, services, and events. ▪ Develop an understanding of key stakeholders across the region to enable efficient issue resolution and stronger collaboration. Resource Coordination ▪ Monitor and manage small-scale resources in accordance with established procedures, ensuring that materials and equipment are available, maintained, and ready for use when needed. Managing Self & Others ▪ Coordinate colleagues or external contractors/suppliers to complete straightforward, time-bound activities within established processes, ensuring efficient and timely service delivery. ▪ Oversee task completion to ensure adherence to agreed quality standards and deadlines. Qualifications - Degree level qualification or equivalent experience in area relevant to the job. Minimum/Essential: Demonstrable previous experience of managing multi-disciplinary tasks carrying out a mix of different functions or delivering different services Evidence of quality management skills, and of having managed a service delivery function so as to deliver improvements in service quality to customers and users. Minimum two years of experience in office administration We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
