Hospitality Software IT Specialist (Almaty)

HRS

Алматы
Постоянная работа
Полная занятость

10 ч. назад

HRS Hotel Restaurant Systems is the company with an excellent reputation for service. With a team of experts, HRS is a leading supplier of IT solutions for the hospitality industry.We offer a wide range of innovative solutions, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, Passport Scanning & Recognition, plus much more.About the roleYou will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across Kazakhstan. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.Requirements

IT background is a must
SQL knowledge is a must
Knowledge of programming languages is preferable
Knowledge of how to install programs/OS
Ready to travel and sometimes working the night shifts.
Open minded, eager to learn new knowledge in inventory management and IT.

What you will be doing

Software installation (Spa and Hospitality industry)
Business Travel up to 50%
Rare night shifts
Provide telephonic / remote / onsite support for IT products, QA skills advantageous.
Ensure accurate and timely updates of logged support issues on the in-house call logging system.
Research and test problems to confirm, isolate and identify root cause and propose/document resolutions/future mitigation
Assist with the occasional implementation, testing and writing of documentation
Test and troubleshoot new versions prior to release.
Prioritize numerous issues of varying severity & service levels and deal with them
accordingly.
Log and manage support cases with 3rd parties.

Language requirements:

English, both written and spoken, B1+ level

What we offer you

Multinational enthusiastic environment.
Motivating remuneration package.
Wide opportunities for professional growth within our fast-growing company;
Hybrid working model.

Компания HRS - Гостиничные Ресторанные Системы является признанным профессионалом в сфере ИТ решений для индустрии гостеприимства. HRS предлагает широкий спектр интегрированных решений, которые включают в себя: управление отелем (PMS), POS, услуги и бизнес-аналитика, платежный шлюз (Payment Gateway), мобильные приложения, менеджер каналов (Channel Manager) , службы онлайн бронирований, системы управления финансами и персоналом, сканирование и идентификация паспортов, а также многое другое.

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