Hospitality Software IT Specialist (Almaty)

HRS

  • Алматы
  • Постоянная работа
  • Полная занятость
  • 29 д. назад
HRS Hotel Restaurant Systems is the company with an excellent reputation for service. With a team of experts, HRS is a leading supplier of IT solutions for the hospitality industry.We offer a wide range of innovative solutions, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, Passport Scanning & Recognition, plus much more.About the roleYou will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across Kazakhstan. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.Requirements
  • IT background is a must
  • SQL knowledge is a must
  • Knowledge of programming languages is preferable
  • Knowledge of how to install programs/OS
  • Ready to travel and sometimes working the night shifts.
  • Open minded, eager to learn new knowledge in inventory management and IT.
What you will be doing
  • Software installation (Spa and Hospitality industry)
  • Business Travel up to 50%
  • Rare night shifts
  • Provide telephonic / remote / onsite support for IT products, QA skills advantageous.
  • Ensure accurate and timely updates of logged support issues on the in-house call logging system.
  • Research and test problems to confirm, isolate and identify root cause and propose/document resolutions/future mitigation
  • Assist with the occasional implementation, testing and writing of documentation
  • Test and troubleshoot new versions prior to release.
  • Prioritize numerous issues of varying severity & service levels and deal with them
  • accordingly.
  • Log and manage support cases with 3rd parties.
Language requirements:
  • English, both written and spoken, B1+ level
What we offer you
  • Multinational enthusiastic environment.
  • Motivating remuneration package.
  • Wide opportunities for professional growth within our fast-growing company;
  • Hybrid working model.
Компания HRS - Гостиничные Ресторанные Системы является признанным профессионалом в сфере ИТ решений для индустрии гостеприимства. HRS предлагает широкий спектр интегрированных решений, которые включают в себя: управление отелем (PMS), POS, услуги и бизнес-аналитика, платежный шлюз (Payment Gateway), мобильные приложения, менеджер каналов (Channel Manager) , службы онлайн бронирований, системы управления финансами и персоналом, сканирование и идентификация паспортов, а также многое другое.

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